Refund policy

Last updated: December 2025

At 89 Division, each item is made to order. This allows us to minimise waste and maintain the quality and intention behind every piece.
Because of this, our returns and refund policy works differently from traditional retail.

1. Made-to-Order Items (General Policy)

All products are created individually for your order.
For this reason, we do not accept returns or exchanges for:

Change of mind
Ordering the wrong size
Ordering the wrong colour or design
General preference-based reasons

Please check our size guide carefully before placing your order.

2. Damaged, Defective, or Incorrect Items (Our Responsibility)

If your item arrives:

Damaged
Misprinted
Incorrect
With a manufacturing defect

Please contact us within 7 days of delivery.

Email: support@89division.com

Include:

Order number
A clear photo of the issue
A brief description of the problem

Once verified, we will arrange a free replacement or a refund, depending on the situation.

There is no need to return defective items unless we request it.

3. Lost or Missing Packages

If your order has not arrived within the expected time frame:

Contact us at support@89division.com
We will investigate with the courier
If the package is confirmed lost, we will send a replacement at no cost to you

Please allow up to 15 business days for carrier investigation depending on location.

4. Incorrect Address Provided by Customer

We are not responsible for orders shipped to an incorrect or incomplete address entered at checkout.

If the parcel is returned to us as undeliverable, we can reship it to the correct address, but the customer must cover the new shipping cost.

5. Non-Returnable Items

Because items are made to order, the following cannot be returned:

Any product where the customer ordered the wrong size
Items without defects
Gifts
Sale or promotional items
Items returned without contacting us first

6. Refund Eligibility

Refunds are only issued when:

The item arrives damaged or defective and a replacement is not possible
The wrong product was sent
The order cannot be fulfilled

Refunds are processed to the original payment method.

Please allow 3–10 business days for the refund to appear, depending on your bank or provider.

7. Order Changes & Cancellations

Orders can only be cancelled or updated within 1 hour of placing them.
After this window, production will already have begun and changes cannot be made.